Social CRM Market Size Undervalued?
URL: hkotadia.com
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Enjoy the conversation.
Amplify is a place to talk about what's going on.
It's as simple as that.
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Enjoy the conversation.
Amplify is a place to talk about what's going on.
It's as simple as that.
|
|
5 Key Tech Trends driving Social CRM | Dr. Harish KotadiaOne year ago (June 15th, 2010 to be precise), I wrote a post titled Social Media: The New Front End of CRM System in which I highlighted that in spite of undergoing a fascinating technological transformation over the last decade, Customer Relationship Management (CRM) systems essentially record transactional information using pre-determined fields on the screen (front-end) and store that information in database. This customer transaction data repository is essentially at the heart of any CRM sys... more
 URL: hkotadia.com |
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